Sales automation software is a robust, state-of-the-art instrument intended to increase sales, earn deals, win customers, reduce sales cycle duration, improve the efficiency of salespeople and inflate revenues. SA software is available in various formats – from software service offerings to in-house systems and from intricately woven solutions to innovative applications. It’s imperative to identify and implement the software apropos to your business model. But, no matter what technology you eventually opt for, the ideal sales automation software should bestow the following 5 key benefits.
It saves time
SFA systems convert time-consuming yet vital tasks like scheduling sales appointments, updating sale opportunities, sending follow-up emails and newsletters and tracking contacts etc. into streamlined operation by largely automatic equipment. SFA applications also empower salespersons to speedily generate estimates and quickly transform them right away into proposals, quotes, and orders in the course of a deal sign-off.
Over and above that, the sales team is facilitated with instant access for ordering information. The SFA can proactively make customers cognizant of a particular order’s arrival or delay. Furthermore, if a customer queries about a specific order, the requisite information is available to the sales representative straight away. This saves a lot of time, enhances the overall customer experience and raises the value of the sales professional from customer’s perspectives.
It boosts revenue
Typical sales automation software sets free salespeople from mundane chores. It sanctions them to invest more time to perpetrate important sales calls and leads. Empowering sales representatives to get on to more prospects helps generate added income for the company and the individual as well. As a result, both customer satisfaction and profits spiral up.
The sales staff can likewise track specific accounts to assess which customers whip up higher profits or purchase the most broad-ranging array of products. This particular information bolsters the sales team to make a targeted effort to expand the consumer base. This concept is prepared with matching highly relevant products/services contingent on the customer’s precise buying history.
Additionally, extending more authority to employees to have a look at customers’ order history can provide an elbow-room for up-selling or cross-selling in the midst of a communication with a customer. Sales automation software also gives executives the means to deduce accurate sales forecasts conditional on real-time data.
It manages the sales team
The positioning of a compelling SFA enables sales managers to effectuate on-the-spot access to every salesperson’s opportunities, actions, sales figures, customer feedback, and complaints and other performance indicators used to measure their effectiveness and revenue earning capabilities. You don’t need to dovetail sales-call sheets on a daily or weekly basis. Consequently, the management can take quick and necessary actions subject to real-time data.
SFA software accredits the sales managers with implements to broaden the operational territories of sales representatives and optimally expand the coverage. SFA applications, oftentimes, can be easily integrated with applications or websites in perfect harmony to offer exemplary accuracy across the board. With the growth in customer base, managers can smartly redefine territories to fully leverage the software’s innate capabilities.
It improves customer service
Now, who hasn’t put a reminder to a complaint or raise questions about an order? SFA systems with unified CRM software collectively banish this regular source of customer discontent through the creation of a centralized reservoir of information pertaining to every customer. CRM systems incorporate sales, marketing, and customer support services to bring a holistic view of customer relationship into being.
On the off chance, a salesperson is out on the field or no longer has employment with the company, the time to replenish with a new representative is also diminished to a great extent. This enables your sales team to invest more time in upselling or getting in touch with prospects with a view to improving customer contentment and loyalty.
It increases competitive advantage
Because of the cut-throat competition in recent times, every business is meticulously watchful on their sales rivals. SFA systems include competitive intelligence functions which equip companies to keep competitors’ activities under surveillance. This helps them act on potential opportunities and threats. When customers visit websites or log queries online, the information is channelized into the SFA solution for expeditious follow-up and an augmented scope of conversions.
SFA applications are also consolidated with tools that permit salespeople to keep track of probable customers, executives, and actions. The applications also keep a check on possible kinships between your offerings and what your prospects need.
As opposed to heavy spreadsheets or clumpy databases, sales automation software removes the need for replicated data entry, obsolete file preservation, and labor-intensive file sharing. Sales managers can also take in marketing resource materials and research analytics from divergent sources into the SFA framework to offer the much-needed underpinning to salespeople.