1-800-SOFFRONT info@soffront.com

Keep Customers For Life
And Have Them Coming Back

Delight Your Customers 24x7x365

Design Workflows to Create Advocates

Bring over your existing customer workflows into your CRM software. Soffront will help you keep the workflows that work and improve the rest.

  • Design different categories of workflows if you have different types of customers.
  • Break down your workflows into stages and tasks to be completed for each stage.
  • Create re-usable email templates for different stages of the workflow and automate customer follow-up with automated follow-up emails and newsletters.
  • Track customer referrals.

Get a 360 Degree View of Projects

Manage the key aspects of projects including current status, due dates, milestones, assigned managers and resources from a central location using our project management software.

Manage Tickets from Submission to Resolution

Manage the entire support process from capturing tickets, assignment, escalation, to resolution.

  • Provide support from channels that your customers use such as your website, email, phone, and chat.
  • Guide customer support reps through a defined support process from assignment to resolution.
  • Escalate or re-assign tickets if not resolved within a defined time-frame.
  • Record solutions and lookup common solutions from a library.

Manage Time Effectively

Manage your and your team’s time effectively with to-do lists, activity alerts, and a Collaborative Calendar.

Manage Defects

Track defects and product enhancement requests. Know where every defect stands in the resolution process and be sure that no defect slips through the cracks.

Design Workflows to Create Advocates

Bring over your existing customer workflows into your CRM software. Soffront will help you keep the workflows that work and improve the rest.

  • Design different categories of workflows if you have different types of customers.
  • Break down your workflows into stages and tasks to be completed for each stage.
  • Create re-usable email templates for different stages of the workflow and automate customer follow-up with automated follow-up emails and newsletters.
  • Track customer referrals.

Get a 360 Degree View of Projects

Manage the key aspects of projects including current status, due dates, milestones, assigned managers and resources from a central location using our project management software.

Manage Tickets from Submission to Resolution

Manage the entire support process from capturing tickets, assignment, escalation, to resolution.

  • Provide support from channels that your customers use such as your website, email, phone, and chat.
  • Guide customer support reps through a defined support process from assignment to resolution.
  • Escalate or re-assign tickets if not resolved within a defined time-frame.
  • Record solutions and lookup common solutions from a library.

Manage Time Effectively

Manage your and your team’s time effectively with to-do lists, activity alerts, and a Collaborative Calendar.

Manage Defects

Track defects and product enhancement requests. Know where every defect stands in the resolution process and be sure that no defect slips through the cracks.

” Soffront Online CRM Tool’s highly competitive pricing and advanced customization features made it an easy decision for our company to abandon SalesForce.com. “

Adam Johanningmeier, IT Administrator, MerchantService.com

” Soffront Online CRM Tool’s highly competitive pricing and advanced customization features made it an easy decision for our company to abandon SalesForce.com. “

Adam Johanningmeier, IT Administrator, MerchantService.com

Advanced Features

Included with our enterprise subscription

Offer Your Customers Their Own Customer Portal

Offer a customer portal and let your customers submit tickets from your website 24 hours a day, 7 days a week. Save support time using self-service Online CRM tools such as portals, chat and knowledge base.

online crm tool

Offer Your Customers Their Own Knowledge Base

Provide a natural language search interface to your customers where they type in questions or use keyword/phrases with logical operators.

Plan Projects Using In-built Gantt Charts

Plan every aspect of your project using in-built Gantt charts. Lay out the entire project including tasks, milestones, and resources in advance and make sure nothing falls through the cracks.

Project Planner

Manage Resources

Manage and plan resources based on skills and availability. Track human or physical resources by their relationships to projects through roles and time spent.

Manage Agile Projects

Manage agile projects using flexible and light-weight Kanban boards.

Available Online or On-premise

Available with our advanced subscription

Why Online CRM Software

  • Completely web based. There is no software to install. Use your browser to access anytime, anywhere.
  • No IT required. We keep your data safe and secure and backed up on a daily basis.
  • No upfront investment. Enjoy a low monthly cost without long term contracts.

Why On-Premise CRM Software

  • You have complete control over customization and integration.
  • Apply your own corporate compliance and IT security policies.
  • Enjoy a lower operating cost compared to hosted over a period of 4-5 years.

Safe. Secure. Completely Web Based

Our software is completely web based. There is no software to install. Use your favorite web browser to access Soffront anywhere, anytime.

Our servers are hosted in Amazon's state-of-the-art secure data centers. We take security very seriously ensuring your data is safe and secure.

We provide data redundancy for your peace of mind. Your data is backed up daily and stored in multiple locations for redundancy.