On-Premise CRM Software
Install on your own server with complete control over data and security
Soffront On-Premise CRM & Service Automation
Soffront on-premise is perfect for you if you need complete control over your data or if you must follow the mandate given by your industry.
On-premise CRM offer the most control around security, customization, and integration. Since the software is installed on your company’s own network, it is governed by your IT security, change management, and risk control policies.
Get wider control over integration capabilities with the ability to integrate with both in-house and third party enterprise software.
Why On-Premise CRM
You have complete control over customization and integration
Apply your own corporate compliance and IT security policies
Enjoy a lower operating cost compared to hosted over a period of 4-5 years
” Soffront allows us to tailor the software to meet our specific business processes without the fear of experiencing problems when we update. “
Jeffrey Zickler, President, PayPlus Software
Customize to match your business needs
WYSIWYG Form Designer
Create sophisticated database forms with minimal effort using a completely web based WYSIWYG form designer.
Setup many-to-many relationships between your database tables to capture your business situation just as it is.
Slice and Dice Your Data Using SQL Queries
Write complex queries within CRM using the full power of SQL.
Create Unlimited Reports and Dashboards
Create as many reports and dashboards you need. Use a do-it-yourself report designer to leverage your data and create summaries, details, trends and distributions, and advanced matrix reports.
WYSIWYG Workflow Designer
Create workflows ranging from simple to complex in minutes using a WYSIWYG visual designer by dragging and dropping states and actions into a user-defined sequence.
Unlimited Custom Tables and Fields
Create as many tables and fields you need. There are no limits. Extend CRM using sophisticated drag and drop tools without the need for a programmer.
Automate Using Business Rules
Automate your recurring and exception-based CRM processes with powerful escalation, assignment, notification and linking rules.
” We have been a customer of Soffront for ten years. During that time, I have been impressed with Soffront’s ability to customize their product to match the real-world workflow of our business. “
Andre Fidellow, VP, HealthTec Software, Inc.
Convert More Leads to Customers
Follow a Sales Process – Fine Tune Your business
Define and follow the sales process that works for you. Break your sales cycle into stages and define tasks to be completed for each stage.
Organize Your Customer Information – Everything in One Screen
Organize your important customer details Including a complete history of interactions, contacts, deals, files, and upcoming tasks.
Prospect Efficiently – Everything in One Screen
One simple “Excel like” screen shows you your prospect list at a glance. Make calls, send emails, add notes, and set appointments without leaving the screen.
Complete Tasks On Time, Every Time
We help you to focus by generating a to-do and appointment list every morning. You can drill down and look up lead and contact information before completing your to-dos.
Track Deals and Make Accurate Forecasts
Know what your pipeline is worth at any point. Run forecast reports for an individual sales rep, the sales manager, or the entire sales force.
Integrate with Popular Email and Calendar Systems
Integrate with Microsoft Outlook and Google Apps to synchronize calendars and activities. Forward emails from any email client to record email interactions with leads and contacts in CRM.
Provide Better Service at a Lower Cost
Service Automation Features
Provide Support Using Multiple Channels
Provide support from channels that your customers use such as your website, email, phone, and chat.
Automate and Optimize your Support Process
Define and follow a support process that works for you. Dynamically generate next actions that guide customer support reps through your defined process.
Manage Tickets from Submission to Resolution
Manage the entire support process from capturing tickets, assignment, escalation, to resolution.
Offer Self Service to Your Customers
Offer a customer portal and let your customers submit tickets from your website 24 hours a day, 7 days a week.
Offer Knowledge Base to your Customers
Provide a knowledge base to your customers where they type in questions and get answers.
Ensure Adherence to Service Level Agreements (SLAs)
Define SLAs and automatically measure your support team’s response time against your SLA.
Manage Customer and IT Projects
Manage all customer and IT projects from a central location, including tasks, milestones, resources, and change requests.
Automate your defect resolution process and know where every defect stands in the resolution process.
Measure Service Results
Get timely, fact-based insight into the entire service process with pre-built reports and dashboards.
” After screening approximately ten CRM packages and implementing a detailed evaluation on our top five choices, we selected Soffront. “
Martin Kunz, CTO, Eurofins MWG Operon US
Dedicated 24/7 Implementation & Support
We do not outsource implementation to partners. You will have access to a dedicated team highly experienced in CRM and everything Soffront.
Our implementation process is a proven implementation methodology that incorporates the best practices in CRM implementation and ensures the success of your implementation within a matter of days.
You work jointly with our team to reduce implementation costs.
Annual Support Plan
Stay up-to-date with our commitment to quality products. With our Annual Support Plan, you receive “all software updates”. Updates generally include product enhancements, feature requests, and bug fixes. In addition, the Plan offers unlimited 24/7 technical support for the products you choose.
Soffront offers you the advantage of a global support team, leveraging its presence in India. Be assured that our support engineers are working 24X7 to address your support queries.