CRM industry giants

 

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Salesforce is the CRM industry giant, but does that mean they are always the Best Choice?
We find many of our customers who have used Salesforce in the past have often overpaid for features they weren’t even using.CRM & Email Marketing are essential business tools for success of any small business. That’s why we’re happy to see any businesses solve their needs of contact management, customer service, email marketing, social media publishing, and lead management. But why make business more complex then it has to be?

Soffront is the ONE TOOL which gives you excellent capability in
CRM + Sales Automation + Email & Social Marketing + Customer Service

Soffronts Most well liked features…

Intuitive and Simple design

3 screens are all you need

Custom Workflows

Multiple Task Capable

Affordable

Typical Salesforce CRM Complaints…

Overly Complex

Extensive Training Necessary

Too Costly

Too Time Consuming

Expensive

 

 

Some typical feelings about the CRM industry giant…

 

Try Soffront today with free trial

Trust is a Valuable Currency

a trusty tool for business

a trusty tool for business

We all have friends and family that we love.  When they tell us something we take their word for it.  We trust them.  Trust is important in all relationships, not just romantic ones.  Trust is important in friendships, and it’s also crucial in business relationships.  Ask yourself why you bought that specific brand for your cellphone.  Why did you buy that brand of a television?  You trust that brand.  You trust it because you either did research them, or it was recommended to you buy a trusted friend or family member.

Now, you’re on the other side.  You’re trying to gain a customer’s trust.  The only way that is going to happen is if a customer has an in depth conversation with you, or a good employee, and they like you.  Generally, the customer will probably have some type of idea in their head already before they even speak to you.  They’re most likely coming to you because of a recommendation, either by family/friends, or by doing research from people who have tried your product.

According to Gartner, there has been steady growth among all the enterprise software.  You can also view the charts on Forbes.  However, one major notable piece of software is the CRM.  Growth is expected to skyrocket by 2017 compared to the numbers now.  CRM software is expected to hit 36.5 billion worldwide by 2017.  Considering the growth of all the technology it shows that customers trust the company that they’re doing business with.  They trust you.

Marketing 101: List building, Lead Nurturing, Sales, Retention

 

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List Building

With the growth of social media, as well as mobile telephony, email list building is easier than ever. There are many ways to build an email list. The tried and tested methods are content marketing, off-line events, and your website. Creating high quality content marketing publications that include opt-in/opt-out options is a must. The emails derived from this setting are also of high quality since the signees what to stay engaged with the offerings/brand. Another way to get signees is through off-line events. At such events you can have a booth at which you provide people with the option to sign up for upcoming promotions/newsletters etc. Last but not least sign up option is through your web site. When potential customers visit your website, having email signup options and/or offerings is an effective way to build email list.

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Lead Nurturing.    

Keeping constant contact, through content marketing/newsletters and/or offerings, with the individuals in the email list will enable them to become educated about your products, build trust and eventually, turn them into customers. In addition, customers are informed and the connection to the customers with regards to brand awareness is kept alive.  Common lead nurturing strategies are the 3-2-1 drip program, stage-specific drip, Event-specific drip and Straight drip. How effective is lead nurturing? A study by the Annuitas group revealed that 47% of larger purchases are made by nurtured leads, relative to non-nurtured leads.  |source

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Sales

Involving a sales team, and a sales process makes converting these nurtured leads easy, especially when you have an effective CRM tool.  According to the Forrester Research, of marketers with lead management processes, 46% of them employ a sales team that follow up on 75% of marketing leads. | source

adoption survey

 

 

Retention

A key component of customer retention is the post-sale follow up. An awesome CRM will help you in customer retention by keeping track of their orders, the challenges they had (if any), and their level of satisfaction with your services and products. With a CRM, all the notes relative to the customer are integrated for easy access by the “key” team in one “room”, and makes the follow up process fully informed and effective. Remember, a happy customer is easy to retain. Just keep them engaged well past the sale closure stage with continued engagement.

Soffront at the 2015 International Franchise Association in Las Vegas

#IFA2015 has come and gone. It was a whirlwind of a few days, wasn’t it? There were a lot of people to meet and network with. Even Elvis made an appearance! There were some fantastic keynote speakers with a plethora of valuable information. Soffront certainly took a lot away from the convention, and we hope all of you did as well.

The key point that the experts were making was that a CRM is vital to the success of a franchise.  However, all Franchise CRMs are not made the same. Some support only e-mail, others support only sales and others support only social media. That forces a franchise to use multiple systems to accomplish a task. We know the confusion that can take place with switching back and forth between two, three, or even four different systems!

Soffront’s CRM lets you use one system to accomplish all of these tasks.

 

Soffront Franchise CRM

Franchisor Benefits: execute franchise-wide marketing campaigns, share leads with franchisees, establish and monitor processes, and pull business intelligence in real time.
Franchisee Benefits: Organize Sales and Marketing, Generate Leads with Email and Social Marketing, Receive Leads from Franchisor, Manage Projects, Tasks and Activities.

CRM & Marketing for Franchisors and Franchisees

FREE TRIAL

How to sign up client for ActionCOACH’es

ActionCOACH’es

How to register your client using Client Connect.

What is Client Connect?

Client connect is a feature that enables a Soffront CRM subscriber to connect with his client’s CRM database and access certain information. His clients must also be a subscriber of Soffront ActionCOACH CRM. The checklist below will help you to register your clients, define their Sales process and track their Activity, Conversion and 5 ways report. (5-ways report is only available for ActionCOACH customers).

A FEW OF THE BENEFITS
  • Earn Money. We will pay you for every client you sign up or elect for account credit.
  • Save Time. You and your client will save ton of time communicating via CRM.
  • Monitor your clients progress.
  • Improve effectiveness of coaching.
  • Increase client Retention.
CONNECT WITH YOUR CLIENT VIA CRM Setup client’s sales process while you are in a coaching session! Your client does not have to do it later on his own!Monitor your client’s Activities, Conversions, Pipeline and 5-ways – anytime, anywhere. Client never have to send you an spreadsheet with their activities and conversions!Both you and your client save time – because you communicate electronically via CRM.Pass files to your clients to fill in and be notified when he is done.

YOUR CLIENT STAYS LONGER WITH YOU

This one is not very obvious to some.

People don’t change CRM often. You help setup their sales process, CRM, 5-ways etc. If the business is doing better, then they will attribute the success to your coaching and CRM – two working together!!

They will continue to enjoy the success and stay with the coaching program and the CRM.

Many coaches will testify to this.

REGISTERING YOUR CLIENTS IS EASY

Ask your client to signup here: http://soffront.com/smb-pricing/

Then, follow instructions in this article to connect with your client’s CRM.

http://ideas.soffront.com/knowledgebase/articles/407355-how-to-register-your-client-using-client-connect

IF YOU HAVE ADDITIONAL QUESTIONS

If you have questions, please follow this order.

1) Search the Knowledge Base (Click the Help button at the Top Right corner)
2) Click “Ask a Question” from the bottom right corner and submit your question
3) Call us at 1-800-SOFFRONT

INTRODUCING QUICK START SERVICE

If you have not already taken advantage of our Quick Start service click below to review your choices:

http://soffront.com/small-business-smoothstart.html

Then to signup for a Quick Start service, follow these steps:

1) Click Settings
2) Then Click Subscription
3) Then Click the Quick Start Service

If you wish to schedule a call to our ActionCOACH facilitation Team: Schedule a Call Here