Knock, Knock…Who’s There?

Okay, we all have heard a bazillion of these in our lifetime. Every time I hear one of these jokes, I think of how valuable quick wit really is. knock-knockNot everyone is born with a quick wit. For some it take years or practice. For others it comes naturally. For me, I don’t care. I look at quick wit in the business environment as something not altogether necessary. Of course, it may win you brownie points around the water cooler to say the right thing at the right time, but is it really needed.

To me I replaced the need for a quick wit with the “O” word. Organization. To some, a novel concept. To others a reality. That is why I don’t need a quick wit when my CRM has the big, “O”. All of my information on all of my leads and customers, right there. I don’t need to focus on fancy lingo, snappy phrases, or senseless practices.

That is why my CRM is Soffront. Nothing falls through the cracks. When I open a Lead, I have all of the information I need. EVERY SINGLE BIT OF IT. Not 99.99 %. All of it. Get it?!! What’s is Miss Hathaway’s favorite dessert? Got it! Jethro Bodine’s favorite rock group? Nailed it. That is what I call “O”. I have no need to hide behind quickies, one liners, or water cooler lingo needed.

Soffront Online CRM is the best “O” anyone could ever ask for.

Knock, Knock!

Who’s there?

Boo!

Boo Who?

Don’t cry, get Soffront Online CRM!

Advertising Channels: What your peers are using…

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As the survey results from the 2015 B2B Content Marketing Trends Chart shows Social Media Content and  eNewsletters are the top of the pack when it comes to media channel usage. The survey covered 14 media advertising channels in order of usage; Social Media Content, eNewsletters, Articles on your website, Blogs, In-person Events, Case Studies, Videos, Illustrations/Photos, White Papers, Online Presentations, Infographics, Webinars/Webcasts, Research Reports and Microsites.

Infographics as a tactic saw the biggest rise in usage (from 51 percent last year to 62 percent this year).

Another interesting fact was that 60% of B2B marketers with documented content marketing strategy say they are effective vs. 32% of those with a verbal strategy.

Is your CRM like your Spousal unit?

Is your CRM like your Spousal unit?

Before you start, No, I didn’t get my CRM a Valentine Day card. No chocolates, no flowers, no soft music. But maybe I should show my appreciation for all that it has done for me. I digress. Without my real life spouse, the bills would not get paid on time, birthday cards would not be sent, dinner engagements would not be met, and my socks would not match.

I am guilty of taking that for granted. I was at my employment and I thought, “Wow, my CRM is just like my spouse!” It tells me the important tasks that need to be accomplished to keep my sales goals. It allows me to create fancy looking emails to send to my leads. “Huge!” I am definitely not the creative one in the family. It helps me keep track of all of my leads in one place and with a few clicks I can find them, and send them an important announcement. I don’t even have to remember the address. “Thanks, honey!” Yes, in my house my office is a cross between a hurricane and a playground for the Tasmanian devil.

At a holiday party that just passed I had a friend ask me how I juggle all of my responsibilities and make it look so easy. I explained that 99% of that credit was due to my spousal unit and I cannot take the credit. His reply made me chuckle. He stated, “I know what you mean, I wish I could take my spouse to work. I need that organization so bad. I am missing appointments, phone numbers, and addresses. I am forgetting tasks that need to be done. I am losing business!”

The shallowness I felt for not expressing my gratitude to my CRM was sending me into bytes of depression. I escaped into my office, found my laptop and inserted a Thank you note inside the floppy drive. I had to do it. Tears started to form. The guilt was overwhelming. As soon as the note was read, a reply note flashed on my screen. It read, “look down, your socks still don’t match.”

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About the Author…

My name is Joe Hofman. I am the Technical Support Manager for Soffront Software. I have been in the Technical Support sector for over 25 years. Building and rebuilding top notch Technical Support departments is what I enjoy the most. Having and keeping the pulse of what users need is what my trained eyes and ears look for. I have worked in several different  types of companies which has allowed me to traverse the true spectrum of what is needed to provide World Class Technical Support.

Personally, I am also a formally trained chef. I love the Culinary arts. I have my own Spice business and I enjoy teaching others how to prepare the dish they always wanted to learn how to make. I enjoy fishing. Seeing that I am originally from Chicago, I am a rabid fan of Chicago sports teams (except the Cubs). I play the harmonica and get pleasure from listening to the Blues.

Yo! Reputation, Hug your CRM!

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And you thought your reputation was covered with that Jerry Garcia tie or that new Coach purse….Sorry…not here, not now, not ever.

All of the CRM’s that I have worked with do not have a custom field called, “Designer Shoes worn?” or “What kind of car driven?”

CRMs do not care about your Reputation, or do they? Does it matter if you drive the Rolls-Royce of CRMs but are not getting a positive ROI? Is it that important at cocktail napkin time that you can say that your CRM is like your Armani jacket but has the functionality of a crowbar?

So what’s in your Rep? Having a fully functional CRM that returns a positive ROI and is adopted easily company-wide is how your Reputation gets built. Closing more deals by utilizing the features in your CRM is what allows you to stand alone. A wise sports fan once told me, “the uniform doesn’t make the player, but the player makes the championship”

Choosing a CRM with a solid track record of easy adoption, positive return on ROI, and low overhead, is how your Reputation gets built.

Who knows, by utilizing your CRMs Reputation, you may be able to buy that Rolex you always wanted.
My two cents…