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Make Sure Your ‘Help’ Option is Truly Helpful

The ‘Help’ or ‘Support’ section in most applications tend to have an uncanny ability to not ‘Help’ me in any way or form. I’m sure you folks out there have experienced this and can share my pain. It drives you bonkers, right? Well, it drives me nuts anyway. I hope...
Don’t Fall Into the Trap of Thinking ROI is Everything

Don’t Fall Into the Trap of Thinking ROI is Everything

ROI is the bottom line. It’s the determining factor in everything. If there is no profit, then what is the point? Well, not so fast. It’s true that you can’t throw something out there that will always lose money. However, just because something isn’t making money now...

Is a Cloud Based CRM or On-Premise CRM Better?

           Do you know how many Customer Relationship Management (CRM) systems are out in the world today? There are probably thousands, maybe in the hundreds of thousands. There are CRMs for massive corporations like Amazon, there are CRMs for small and medium...