Leader in On-Premise CRM
Better Control . Security . Savings
Why Soffront On-Premise CRM
Control
Over database, customization, and integration
Apply
Your own corporate compliance, change management, and risk management
Save
Over SaaS, as you grow, and on integration
” Soffront allows us to tailor the software to meet our specific business processes without the fear of experiencing problems when we update. “
Jeffrey Zickler, President, PayPlus Software
Design Workflows to Create Advocates
Bring over your existing customer workflows into your CRM software. Soffront will help you keep the workflows that work and improve the rest.
- Design different categories of workflows if you have different types of customers.
- Break down your workflows into stages and tasks to be completed for each stage.
- Create re-usable email templates for different stages of the workflow and automate customer follow-up with automated follow-up emails and newsletters.
- Track customer referrals.
Get a 360 Degree View of Projects
Manage the key aspects of projects including current status, due dates, milestones, assigned managers and resources from a central location using our project management software.
Manage Tickets from Submission to Resolution
Manage the entire support process from capturing tickets, assignment, escalation, to resolution.
- Provide support from channels that your customers use such as your website, email, phone, and chat.
- Guide customer support reps through a defined support process from assignment to resolution.
- Escalate or re-assign tickets if not resolved within a defined time-frame.
- Record solutions and lookup common solutions from a library.
Manage Time Effectively
Manage your and your team’s time effectively with to-do lists, activity alerts, and a Collaborative Calendar.
Manage Defects
Track defects and product enhancement requests. Know where every defect stands in the resolution process and be sure that no defect slips through the cracks.
Design Workflows to Create Advocates
Bring over your existing customer workflows into your CRM software. Soffront will help you keep the workflows that work and improve the rest.
- Design different categories of workflows if you have different types of customers.
- Break down your workflows into stages and tasks to be completed for each stage.
- Create re-usable email templates for different stages of the workflow and automate customer follow-up with automated follow-up emails and newsletters.
- Track customer referrals.
Get a 360 Degree View of Projects
Manage the key aspects of projects including current status, due dates, milestones, assigned managers and resources from a central location using our project management software.
Manage Tickets from Submission to Resolution
Manage the entire support process from capturing tickets, assignment, escalation, to resolution.
- Provide support from channels that your customers use such as your website, email, phone, and chat.
- Guide customer support reps through a defined support process from assignment to resolution.
- Escalate or re-assign tickets if not resolved within a defined time-frame.
- Record solutions and lookup common solutions from a library.
Manage Time Effectively
Manage your and your team’s time effectively with to-do lists, activity alerts, and a Collaborative Calendar.
Manage Defects
Track defects and product enhancement requests. Know where every defect stands in the resolution process and be sure that no defect slips through the cracks.
” Soffront Online CRM Tool’s highly competitive pricing and advanced customization features made it an easy decision for our company to abandon SalesForce.com. “
Adam Johanningmeier, IT Administrator, MerchantService.com
Advanced Features
Included with our enterprise subscription
Offer Your Customers Their Own Customer Portal
Offer a customer portal and let your customers submit tickets from your website 24 hours a day, 7 days a week. Save support time using self-service Online CRM tools such as portals, chat and knowledge base.
Offer Your Customers Their Own Knowledge Base
Provide a natural language search interface to your customers where they type in questions or use keyword/phrases with logical operators.
Plan Projects Using In-built Gantt Charts
Plan every aspect of your project using in-built Gantt charts. Lay out the entire project including tasks, milestones, and resources in advance and make sure nothing falls through the cracks.
Manage Resources
Manage and plan resources based on skills and availability. Track human or physical resources by their relationships to projects through roles and time spent.
Manage Agile Projects
Manage agile projects using flexible and light-weight Kanban boards.
” After screening approximately ten CRM packages and implementing a detailed evaluation on our top five choices, we selected Soffront. “
Martin Kunz, CTO, Eurofins MWG Operon US
Dedicated Implementation
We do not outsource implementation to partners. You will have access to a team of Soffront experts who are highly experienced in CRM and the Soffront platform.
Our implementation process is a proven implementation methodology that incorporates the best practices in CRM implementation and ensures the success of your implementation within a matter of days.
You work jointly with our team to reduce implementation costs.
24/7 Technical Support
Stay up-to-date with our commitment to quality products. With our Annual Support Plan, you receive “all software updates”. Updates generally include product enhancements, feature requests, and bug fixes. In addition, the Plan offers unlimited 24/7 technical support for the products you choose.
Soffront offers you the advantage of a global support team, leveraging its presence in India. Be assured that our support engineers are working 24X7 to address your support queries.