Keep Customers For Life
And Have Them Coming Back

Manage the entire support process from capturing tickets, assignment, escalation, to resolution.

• Provide support from channels that your customers use such as your website, email, phone, and chat.
• Guide customer support reps through a defined support process from assignment to resolution.
• Escalate or re-assign tickets if not resolved within a defined time-frame.
• Record solutions and lookup common solutions from a library.

Manage your and your team’s time effectively with to-do lists, activity alerts, and a Collaborative Calendar.

Track defects and product enhancement requests. Know where every defect stands in the resolution process and be sure that no defect slips through the cracks.

Bring over your existing customer workflows into your CRM software. Soffront will help you keep the workflows that work and improve the rest.

• Design different categories of workflows if you have different types of customers.
• Break down your workflows into stages and tasks to be completed for each stage.
• Create re-usable email templates for different stages of the workflow and automate customer follow-up with automated follow-up emails and newsletters.
• Track customer referrals.

Manage the key aspects of projects including current status, due dates, milestones, assigned managers and resources from a central location using our project management software.

Manage the entire support process from capturing tickets, assignment, escalation, to resolution.

• Provide support from channels that your customers use such as your website, email, phone, and chat.
• Guide customer support reps through a defined support process from assignment to resolution.
• Escalate or re-assign tickets if not resolved within a defined time-frame.
• Record solutions and lookup common solutions from a library.

Manage your and your team’s time effectively with to-do lists, activity alerts, and a Collaborative Calendar.

Track defects and product enhancement requests. Know where every defect stands in the resolution process and be sure that no defect slips through the cracks.

Provide a natural language search interface to your customers where they type in questions or use keyword/phrases with logical operators.

Manage and plan resources based on skills and availability. Track human or physical resources by their relationships to projects through roles and time spent.