Eliminate Delays in Delivering Customer Projects
and Start Receiving Payments on Time

Customer-Project

The number one reason for customer’s dissatisfaction is project delay. Sometimes it is so hard to deliver a project on time that it seems impossible to fix this problem.

Well if you had Soffront Service Automation, hardly it would be an issue.

With Soffront Service Automation we’ve combined Project Management and Customers Service in the same place. That Way…

  • Customers can see in real time the status of their project, 24X7
  • Customers automatically receive project updates
  • Different departments have the same information
  • You have an accurate prediction for any project as soon as you log-in
  • Deadlines are not postponed anymore – You can customize your own workflow and automate notifications

If you don’t start delivering customers projects on time, every time, you will be leaving money on the table. Worse than that, you will burn your company’s reputation by bad word of mouth “marketing”. That is the last thing you want for your business.

Soffront Service Automation can transform your business into a well-oiled machine.

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Without Soffront Service
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With Soffront Service

Useful Features

  • All departments are on the same page real time
  • Everything you need in One Page
  • Create tickets from phone calls, web, and email and assign them to support reps
  • Offers support from multiple channels using your website, email, phone, and chat
  • offers a customer portal and let your customers submit tickets from your website 24hours a day, 7days a week
  • Define Service Level Agreements (SLAs) and measure your support team’s response
  • Define and follow a support process that works for you
  • Get timely, fact-based insight into the entire customer support process for continuous improvement
  • Manage customer and projects from a central location
  • Complete process automation eliminates delivery delays

Plus

  • Dedicated implementation team
  • 24X7 dedicated technical support
  • A no limits, yet modular solution
  • Easy Integration with hundreds of business applications
  • We host, or you host
  • No programming required
  • Low implementation costs

Enterprise Customer Service

… Provide Better Service at Lower Cost

Manage Tickets from Submission to Resolution

Create tickets from phone calls, web, and email and assign them to support reps.
Have complete access to customer information, files, solutions, and tasks related to the ticket.

enterprise-support

Provide Support Using Multiple Channels

Offer support from multiple channels using your website, email, phone, and chat.

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Offer Self Service to Your Customers

Offer a customer portal and let your customers submit tickets from your website 24 hours a day, 7 days a week.
Provide a knowledge base to your customers where they type in questions and get answers.

enterprise-customer-portal

Ensure Adherence to SLAs

Define Service Level Agreements (SLAs) and measure your support team’s response time against your SLA.
Get alerts and notifications when you miss your SLA numbers and escalate those automatically.

enterprise-sla

Streamline and Optimize your Support Process

Define and follow a support process that works for you.
Dynamically generate next actions that guide customer support reps through your defined process.

enterprise-support-process

Measure Customer Service Results

Get timely, fact-based insight into the entire support process for continuous improvement.
Support dashboards offer instant snapshots of KPIs including SLA, first call resolution, productivity, and performance reporting.

enterprise-support-dashboard

Enterprise Project Management

… Deliver Projects On Time, Every Time

Manage Customer and IT Projects

Manage all customer and IT projects from a central location, including tasks, milestones, resources, and change requests.
Ensure service and delivery excellence by tracking all time and expenses and keeping the right resources on the right projects.

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Manage Defects

Effortlessly track product defects and manage product enhancement requests.
Follow your defect resolution process and know where every defect stands in the resolution process.

enterprise-defects

Dedicated Implementation Team

… Soffront Smoothstart Program

Soffront SmoothStart Program is a proven implementation methodology that incorporates the best practices in CRM implementation with an iterative approach. You will have a dedicated team that knows your business and every detail of your implementation. The built-to-adapt Soffront solution and the proven methodology ensure the success of your implementation, within a matter of days.

You work jointly with your dedicated Soffront team to reduce implementation costs. The table below summarizes the key tasks/milestones, the expected dates of completion and the owner for each task.

implementation-flow

Technical Support and Training

… Get help and stay up-to-date

Dedicated Global Support

Stay up-to-date with our commitment to quality products. With dedicated support, you receive all software updates including product enhancements, feature requests, and bug fixes. Soffront offers you the advantage of a global support team, leveraging its presence in India.
Our support engineers work 24X7 to address your support queries.

Customized Personal Training

We offer a complete suite of customized end-user training. Learn straight from experienced Soffront engineers and get step-by-step instructions and tips and best practices in designing, configuring, and implementing Soffront Service Automation.