Provide Better Service at Lower Cost

Build world class service and operations
The 1 click 360 view capability enables our sales and customer support people to get the important customer information quickly and help improve our customer satisfaction. Soffront CRM has helped us communicate with our clients as well as our employee more efficiently.
David Lewis Executive Vice President, Sentric
 Soffront has allowed us to completely reshape how we support our customers and provide the best service. Our productivity has doubled and in some areas has tripled in the past couple of years due to the reporting features and different dashboard views. Our employees can now see what they are doing.
Scotty Hall Director of Customer Care, Actsoft Inc.

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Customer Service Features

Manage your Support Process

Manage your customer support tickets from submission to resolution using our Customer Support Software.

Define the support process you follow. Dynamically generate action buttons that guide customer support reps through the defined process. Know where every ticket stands in the resolution process and ensure no ticket slips through the cracks.



Customer Knowledge Base

Provide a natural language search interface to your customers and partners where they type in questions or use keyword/phrases with logical operators.

Let your support reps add solution articles with pictures and attachments, using a WYSIWIG editor.

Customer Portal

Let your customers submit tickets and check the status of pending tickets from your website, twenty-four hours a day, seven days a week.

The customer portal features a collection of gadgets for your customers with tight integration to the core CRM. Such gadgets include Customer Profile, Product Literature, Alerts, Purchased Products List, Product registration, Surveys, Web based ticket submission, Self-service and Integration with e-commerce applications.



Email Response

Address the ever-increasing volume of email inquiries with email response CRM. Respond faster to email inquiries by analyzing the incoming email and automatically routing it to the right agents.

Send an intelligent auto response, with the results from the knowledge base query. Follow up with an electronic survey and close the ticket if the respondent is satisfied with the knowledge base results.

Support Analytics

Get timely, fact-based insight into the entire support process for continuous improvement.

Support dashboards offer instant snapshots of sales key performance indicators (KPIs) including SLA, first call resolution, productivity, and performance reporting.


Need More Information?

See how Soffront can help your business. Request a live personalized demo.

Request a Demo