customer service | Soffront

Is 2018 the Era of Customer Engagement?

Listening to your customers is paramount, and there’s absolutely no doubt why Paul Greenberg , a thought leader in the CRM industry, thinks that 2018 is the era of customer engagement. The most successful organizations co-create products and services with customers,...

Generate leads with your website

Marketing, Sales and Marketing

Generating leads is a must for us. How each business does it is different, how your neighbor may do it is different than how you need to do it. Which methods work better at generating more than others? Well, many of us have websites? Secondly, are you utilizing the...

Four Proven Benefits of Integrating CRM and Knowledge Management

CRM Tips

Combining knowledge management with CRM is always a smart choice. A truly integrated system that leverages customer intelligence with organizational knowledge leads to sustainable competitive advantage. Accomplish increased productivity. While responding to customer...

Integrating Customer Service and Engineering – Seven Key Benefits

CRM Tips

Effective customer service keeps customers happy and improves your ability to keep them as a customer. In today’s fast moving business environment it is important to provide customers with timely support when problems occur. You may be solving customer problems with...

A Human Touch is Key in an Automated World

CRM Software, Process Improvements

With all the focus these days on automation of various tasks, it seems like a good time to reflect on when and why it’s a good idea to not forget the human element of good customer service. Sure, automation of customer service functions can save companies money and...

Is 2018 the Era of Customer Engagement?

Generate leads with your website

Four Proven Benefits of Integrating CRM and Knowledge Management

Integrating Customer Service and Engineering – Seven Key Benefits

A Human Touch is Key in an Automated World

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