Access Rights

Access Rights are the permissions an individual user or a computer application holds to read, write, modify, delete or otherwise access a computer file; change configurations or settings, or add or remove applications. An organization’s network or information technology administrator can define permissions for files, servers, folders or specific applications on the computer.

In CRM Software, creating user access rights allows employees in different departments examine information about the customer and – especially in customer service calls – the call and service history. For instance, those who assist a customer with a technical issue with Internet or cable service can see when the customer called, with whom the customer spoke, the substance of prior conversations or solutions and the outcome.

Those with administrative rights or privileges can change the computer or its files generally in any fashion, such as by creating accounts for other users or downloading and installing applications on a computer or network of them. The administrator typically will have a user identification code and password not available to others in the firm. Staff with only basic user rights have more restrictions on access and modification of files and computer settings and applications. The level of access rights often depends on the user’s position or supervisory role in the company. Managers typically have more privileges.

Basic User Level Access, for example, is a restrictive access level that specifies the user has access to records the user owns or shares. Generally, a user’s access rights are tied to the level of supervisory authority the user holds or otherwise as the organization’s information security needs dictate. Typically, sales and service associates or representatives receive only basic user level access to computer networks. Those who oversee a particular unit will normally have local user level access, allowing them to view and modify if needed the files or stations of those in their unit. Deeper access is conferred upon the supervisors of their units and subordinate units.

Organizations reserve global access for those with oversight of the overall enterprise; the higher-level managers and officers need access to evaluate and, if necessary, revise business models or strategies and make other decisions that affect the organization as a whole.