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Customer Relationship Management (CRM) Software |
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Customer Relationship Management (CRM) Software |
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Soffront 9.0 is the newest version of our award winning CRM solution, and adds considerable enhancements including increased marketing and sales capabilities, improved customer support functionalities, advanced security, enhanced automation, and better integration. A partial list of enhancements is given below - Full Unicode Support Soffront CRM 9.0 offers full Unicode multi-language support both at the user-interface and database level. Help your global users adapt to CRM better by letting them use the language of their choice. Comprehensive Document Management Comprehensive document management capabilities include setting up a document library, intelligent document search, and comprehensive document check-in/check-out. Setup document versions and maintain a complete document history. File documents into different categories and email documents from the library to contacts and employees. Enhanced CRM Calendar Soffront 9.0 comes with a faster calendar for better efficiency and productivity. Regular calendar functions are available as easy-to-access buttons requiring fewer clicks to complete your day to day calendar functions. Best-in-class Campaigns Soffront improves its best in class campaign management offering. Plan, design and run campaigns on leads as well as contacts. Get better metrics based on powerful ROI reports. Sophisticated Web Forms Easily create web forms based on CRM tables. Soffront automatically generates the underlying HTML for the forms based on the CRM tables selected. Integrate as many web forms (for example, a contact us form) as you want in your website and capture information directly into CRM. Sales Target Management Manage sales targets and achievements with the new target management module. Define and manage sales targets for your team with opportunities, leads, and sales orders. Advanced Google Map Integration Select multiple contacts, accounts, and leads and locate their position in a single click. Improved Customer Survey Soffront’s improved and integrated customer survey engine now offers the ability to embed a survey link in a support campaign or a ticket notification. Advanced Business Rules Soffront’s unique business automation rule now comes with a user friendly wizard. You can setup CRM automations with only a few clicks, without the need to do custom programming. Define duplicate checking rules based on any tables, any criteria and Boolean operators. The system checks duplicates automatically during record entry and import. Soffront’s improved email processing rule now provides the ability to associate email templates as auto responders. Soffront assignment rules engine now supports multiple assignees for a record. Soffront Mobile Soffront mobile now support all major platforms including Blackberry, iPhone, Android, Palm, Windows Mobile, and Symbian. Field representatives can quickly access critical data in real time and immediately update the CRM database. CRM Adoption Dashboard Measure user adoption and CRM usage from a central dashboard and analyze your top and bottom users and commonly used data. |
